Warranty Policy

GOHOMIN FIBER manufactures optical fiber cables, fiber units and line hardware to international standards and stands behind the quality of every shipment. This policy explains what our warranty covers and how to make a claim.

Warranty Period

We provide a warranty against manufacturing and material defects for the period stated in your sales contract, starting from the date of delivery. The standard period and any project-specific extension are confirmed in writing at order stage.

What Is Covered

• Defects in materials or workmanship in the supplied cable, fiber unit or hardware.
• Optical transmission performance failing to meet the agreed specification when tested per the relevant standard.
• Mechanical ratings (tensile, crush, bend) not meeting the datasheet supplied with the order.

What Is Not Covered

• Damage caused by improper handling, storage, installation or operation outside the product documentation.
• Damage from accidents, lightning beyond design limits, or other force-majeure events.
• Normal wear, or modification/repair not carried out or authorized by us.
• Products installed beyond their rated application (e.g. cable used outside its voltage, span or burial rating).

How to Make a Claim

Contact us at sales@gohomin.com with your order reference, the affected quantity, photographs of the issue and any test results. We will assess the claim and, where confirmed, arrange replacement, credit or technical support in line with the sales contract.

Technical Support

Even outside warranty, our engineering team can advise on installation, splicing, testing and route design. Contact sales@gohomin.com for support.